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FAQ
send an email to our customer care

How much is the shipping?
All shipments are free for orders over € 50.00, below this amount the cost is € 7.90.
When will I receive my order?
Your order will be entrusted to the courier within 2-5 working days, after the order confirmation.
During the period of sales, promotions and holidays, delivery times may vary.
How can I check the status of my order?
When your order will be shipped, you will receive an email from the courier through which you can track your shipment. If you are a registered user, you can check at any time the status of your order in your personal area in the "Your Orders" section.
I entered the wrong delivery address, how can I change it?
You can change your shipping address by contacting our Customer Service (help@treesse.com) and providing us your order number and the correct address.
It’s not possible to change your shipping address once we have already entrusted you order to the courier.