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You can return any product purchased on treesse.com for free in 30 days from the date of delivery, we remind you that:
To return your items you can use the original Treesse box (the one with the Treesse tape on it). Be sure to cover or remove any barcodes or courier labels on the package before affixing the new return label.
I’m a registered user, how can I return an item?
Log in to your personal area, in the "Your Orders" section you can select the order and the items you wish to return by clicking on "Withdraw".
Within 24/48h, you will receive an email containing the return label to be printed and affixed on the package.
You can proceed with the return in the following ways:
Remember to apply the new return label on the package. This must be the only visible label, so as not to create confusion.
I’m a guest user, how can i return an item?
If you don’t have a Treesse account, please request the return authorization by writing an email to email@example.com specifying your order number and the items you intend to return. Once you have received the return label, remember to apply it on the package. This must be the only visible label.
How and when will I receive the refund?
For payments by Credit Card or PayPal, the amount will be refunded directly to the card or the account used during the checkout. You'll receive the refund within 10-14 business days.
If you have made the COD payment, the refund will be made by bank transfer. If you are a registered user, you will be asked for the IBAN on which you would like to receive the refund when requesting the return. If you have placed your order as a guest user, our Customer Service will contact you to request the IBAN on which you would like to receive the refund.
The refund by bank transfer can take up to 14 working days.